General information

  • ChristalLK SRL
  • 362, rue de la Rigole 6717 HEINSTERT BELGIUM
  • 0032663220788
  • contact@www.christallk.com
  • BCE number: 0766.958.313
  • VAT number: BE0766.958.313

Host

ONLINE SAS BP 438 75366 PARIS CEDEX 08 FRANCE, Simplified Joint Stock Company with capital of 214,410.50 Euros

Intellectual property

This website and all of its contents (including data, information, photos, logos, and trademarks) are the exclusive property of ChristalLK. Any reproduction or use of the visuals and logos contained within is prohibited without the prior consent of the website owner.

Applicable law

The use of this website is governed by Belgian law to the exclusion of any other legislation.

Privacy Policy

ChristalLK's user personal data protection policy complies with the 2018 European General Data Protection Regulation (GDPR). It primarily concerns the processing and use of your data.

This policy applies to the following conditions for the use of personal data transmitted electronically (via a contact form, via email, via social networks, etc.)    
Personal data means any information that allows a person to be identified. This will most often be a name, address, telephone number, or email address. Also, by "surfing" our site, you may be asked to provide us with personal information.

The following purposes require us to use your personal data: processing your orders and returns through our online services; sending emails regarding the status of a delivery; notifying you of changes to our services; sending offers such as newsletters, promotions and new offers, etc.

We only process and store your personal data for as long as it is necessary to fulfill the purpose for which we are required to do so by law or regulation. When the purpose ceases to apply or is fulfilled, your personal data will be erased or restricted. When data is restricted, it will be erased as soon as retention periods imposed by law, statutes or a contract no longer prevent its erasure, provided that there is no reason to assume that erasure would prejudice your legitimate interests, and provided that such erasure does not involve a disproportionate amount of effort due to the specific nature of the data storage.

We guarantee that the security policy we apply to the processing of personal data will always be sufficient, in the current state of technology, to prevent any unauthorized access or publication as well as any loss of your data.
To ensure maximum security when purchasing with your card, your information is sent over a secure connection to prevent third parties from reading your personal data.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website or conducting our business, as long as those parties agree to keep this information confidential.
We retain your data for the duration of our relationship and for 10 years after the end of the relationship. After this period, we will delete or anonymize your personal data.

Your rights regarding your personal data

The user may at any time, and upon simple request, consult his or her personal data or request its correction or deletion.
Furthermore, the user may at any time request that the use of his or her data for direct marketing purposes be stopped.
To do this, the user can send an email by contact form

Right of access and consultation
You have the right to obtain information at any time about your personal data and how we use this data.

Right of correction
You have the right to ask us to rectify and/or complete your personal data if it is incorrect or incomplete.

Right to be forgotten
In the cases below, you have the right to ask us to delete your personal data:

  • If your personal data is no longer required for the purposes for which it was collected or processed:
  • If you withdraw your consent to processing and there is no other legal basis for processing;
  • If you have raised a legitimate objection to the processing of your personal data;
  • If your personal data has been processed unlawfully;
  • If a legal obligation indicates that your personal data must be deleted.
  • In some cases, it may not be possible to comply with your request to delete your personal data. For example, we are legally required to keep invoices for seven years.

Right to restriction of processing
You have the right to ask us to restrict the processing of your personal data in the following cases, among others:

  • If you contest the accuracy of your personal data;
  • If the processing of your personal data is unlawful;
  • If your personal data is required in connection with legal proceedings.

Right to object to processing
You have the right to object to the processing of your personal data for direct marketing or profiling purposes. Your personal data will no longer be processed unless the controller demonstrates compelling legitimate grounds for the processing which outweigh the interests, rights, and freedoms of the data subject.

Right to data portability
You have the right to obtain the personal data processed by us in a structured, commonly used and machine-readable format. Furthermore, you also have the right to transfer this data to another controller or to have it transferred to us if this is technically feasible.

Right to withdraw your consent
You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Complaint to the supervisory authority

You also have the right to lodge a complaint with the Data Protection Authority whose contact details are as follows:

Press Street, 35, 1000 Brussels

Tel: +32 (0)2 274 48 00

Email: contact@apd-gba.be

Links to other websites and social networks

Our website may occasionally contain links to the websites of our partners or third-party companies. Please note that these websites have their own privacy policies and that we accept no responsibility for the use made by these sites of the information collected when you click on these links.

Changes to our privacy policy

We may occasionally change this Privacy Policy. When necessary, we will notify you. We encourage you to regularly review this page for any changes or updates to our Privacy Policy.

Cookies

Non-personal information may be automatically collected by ChristalLK during navigation on the site via cookies. Cookies are text files used by a website to recognize a user and thus facilitate and personalize their use of the site. Cookies are not programs, they can in no way and in no way disturb or damage the user's system, nor destroy files or alter a program. They are used, in particular, to obtain information relating to the pages consulted and the dates and times of consultation. ChristalLK does not control the use of cookies by using the functions of your browser software. However, it is recalled that certain features of the site absolutely require the use of cookies (personalization, alerts, etc.).

What are “cookies”?

"Cookies" are files sent by a site manager, in this case ChristalLK, to the user's hard drive, allowing the manager to identify and remember the user when they connect to the site. ChristalLK may use the "cookie" system to collect information during your visit to our site. This will allow us to know which parts of our site interest you. ChristalLK will then be able to better understand your interests and provide you with information tailored to your needs. These "cookies" will also prevent you from having to provide information that you have already provided to us each time, as they will remember that you provided this information to us at a previous date. You will be able to detect the existence of these "cookies" and, if necessary, delete them.